Woodland Hills, California

Tech help that comes to your door.

Patient, in-home computer and Wi-Fi help for neighbors across the west Valley, from Encino to Calabasas.

Hi, I’m Thiago.

I live here in the Valley. When you call, you get me, not a dispatcher, and I’m the one who shows up at your door.

Call or text me (213) 537-6547

Call Text

Rather write it out? friendlytechneighbor@gmail.com

Tell me what’s going on in your own words. You don’t need to know the right terms for it, and there’s no charge for the phone call.
$99 for the first hour, travel included.

Insured and registered in Los Angeles
Written agreement before any work
You pay when the job is done

What I help with

Most visits are one of these. If yours isn’t on the list, ask anyway.

Wi-Fi and internet
Slow computers
Printers
Phones and tablets
TV and streaming
Smart home devices
Virus cleanup
Photo and file backup
Passwords and logins
Spotting scams

Sound familiar?

These are the calls I get.

“The Wi-Fi drops out in the back bedroom.”
“I can’t get into my email anymore.”
“The printer says it’s offline and it isn’t.”
“Someone called saying my computer had a virus.”
“It’s so slow I want to throw it out the window.”

Also: setting up a new computer or phone, video doorbells and smart speakers, recovering an account you’ve been locked out of, running network cable through the house, and sitting with you until you actually know how it works.

Staying safe

The scam calls are half the reason I did the training.

I finished UCLA Extension’s Cybersecurity Boot Camp in 2023. The part of it that matters most to you isn’t the technical side. It’s knowing exactly how the people targeting you work, and setting things up so they can’t get in.

A password manager, set up properly. So you’re not using the same password everywhere, and it’s not on a sticky note by the monitor. I’ll set it up and show you how to use it.
Two-step verification on your email and bank. This is the single change that stops most accounts from being taken over. It takes about ten minutes.
A walk through what the scams actually look like. The fake Microsoft popup, the “your account has been suspended” text, the grandchild in trouble. Once you’ve seen them, they stop working.
Checking whether something really happened. Half the time the warning is the scam. I’ll tell you which it is instead of selling you a cleanup you don’t need.

If you already let someone remote into your computer, or gave out a gift card number or a code from a text, call me. It happens to careful people and it is fixable. It’s just much easier to fix today than next month.

Pricing

You know the cost before I ring the bell.

$99First hour, travel included

That covers the visit and the first full hour of work. Most everyday problems are finished inside it.

$85Per hour after that, billed in half-hour steps

Half an hour is $42.50. I tell you before the clock goes past the first hour, so nothing on the invoice is a surprise.

Card, tap-to-pay, or check. You get a receipt by email and a written service agreement before any work starts.

How it works

Three steps, that’s it.

Call or text me

Describe the problem however it makes sense to you. You don’t need the right words for it.
I come to your home

We pick a time that works. Weekends are usually easiest. I’ll confirm the day before.
I fix it and show you how

In plain English, at whatever pace you want. You pay when the work is done, not before.

About me

You’re letting someone into your home. That should feel safe.

I’m Thiago. I live and work here in the Valley, and I’ve spent my whole career helping people who don’t enjoy dealing with technology.

I was at Best Buy for three and a half years. I started on the sales floor, ran the Apple section and then the Microsoft section, and finished as a customer service supervisor. That last job is the one that shaped how I work. My whole day was people who were frustrated with something, and my job was to make sure they left feeling looked after.

Since 2022 I’ve handled the computers, network, and smart home systems for a private client here in Los Angeles. One person, whatever they need, done properly.

Taking care of the people I work for is the point of the job, not a bonus on top of it.

So I don’t talk down to anyone, and I don’t sell you things you don’t need. If a repair isn’t worth the money, I’ll tell you that instead.

Insured for general liability and professional errors
Registered with the City of Los Angeles
Cybersecurity Boot Camp, UCLA Extension, 2023 · verify
Written agreement before any work begins
Shoe covers on, and I clean up after myself

2019–2022 Best Buy · sales floor, Apple and Microsoft sections, then customer service supervisor
2022–now Executive assistant · IT, networking and smart home for a private client in Los Angeles
2023 UCLA Extension · Cybersecurity Boot Camp

Where I go

West San Fernando Valley.

Woodland Hills
West Hills
Tarzana
Calabasas
Canoga Park
Winnetka
Encino
Reseda

Just outside the list? Call anyway. I’ll tell you straight whether I can get there.

Hours

When I’m available.

Monday – Friday	6:00 PM – 8:00 PM
Saturday	9:00 AM – 6:00 PM
Sunday	9:00 AM – 6:00 PM

Text me any time. I answer in the evening if I’m out on a job.